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A Kansas City

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Technology Tips and News for Busy Professionals

 

 

Define: DRaaS for businesses

               

Description: Description: BCP_Sep02_A Disasters can strike at any time and in any form. They can be as small as a single computer, crashing with a day's worth of unsaved work, to as large as the earthquake and tsunami in Japan in 2011 which took out towns and cities. Regardless of their size, it's certainly seems that disasters are happening with increasing frequency, and this highlights the need for a disaster recovery and preparedness plan. To capitalize on this, some companies have introduced DRaaS. Bud do you know what this is?

DRaaS stands for Disaster Recovery-as-a-Service, and is a cloud based service offered by an increasing number of tech companies. The concept is similar to other cloud based services like Software-as-a-Service, where the solution is delivered and managed by an IT partner.

DRaaS is a Disaster Recovery solution provided by a vendor that businesses can purchase. With most DRaaS solutions the vendor helps develop and implement a disaster recovery plan that fits the needs of the company that they will then manage to ensure that the systems are running properly.

When a disaster strikes, the vendor can work with you to help get your systems back online as fast as possible. Often this is quicker than other solutions, largely because the vendor's systems will likely not be affected by the disaster.

It is for this reason that many companies are becoming increasingly interested in this form of disaster recovery solution. Many smaller businesses also seem more open to it because it's a managed service. As these businesses likely don't have a disaster recovery specialist on staff, finding a solution that works and is affordable can be a challenge. Therefore, going with a managed service like this is a big draw.

What to look for when picking a DRaaS vendor If you are looking for a vendor to help you with your disaster recovery plans, or for a DRaaS solution, you should look for a solution that:

·         Supports your existing infrastructure - The key to all disaster recovery efforts is that the plan needs to cover all aspects of your infrastructure. As you will be working in the cloud with this solution it should be compatible with existing systems, while also allowing for redundancy to ensure that should one system crash another is in place.

 

·         Is secure - This is your information that the vendor will be working with. Some of it will be sensitive. Therefore, it is a good idea to look for a vendor who encrypts your data and can guarantee that it will remain as safe as possible.

 

·         Offers service guarantees - For many small and medium businesses struck by a disaster, quickly getting your systems operational again is incredibly important. While DRaaS can speed up recovery, a vendor should have a guarantee as to how fast they can have your systems restored and how they will handle recovery. Beyond this, the vendor should be crystal clear with you as to how the planning process works and fits with your organization.

 

·         Ensures the system works - An important part of any disaster recovery plan is that it needs to be tested and adapted on a regular basis. The vendor should communicate with you as to how often tests are carried out and what the results are, so you are more prepared for the next disaster.

Working with a vendor who provides a disaster recovery plan and service is only one option at your disposal. If you are in the process of updating your plan, or would like to implement one, contact us today to see how our solutions could help you and your business.

 

4 tips for better customer service

 

A common reason many customers stick with a company and provide them their business is that the company offers great customer service. It's widely known that companies with poor customer service likely won't stay in business for long, so it is imperative that your company offers only the best service available. The question is, how can you do this especially since much of it is now done online?

 

Here are four ways to ensure that your company offers the best customer service - on and offline.

 

[ Read more ]

 

5 popular social media trends

 

Description: Description: SocialMedia_Aug26_CWe're just going to come out and say it: Social media is chaotic. What we mean by this is that due to its continuously changing nature, it can be hard for most business users to keep on top of current trends. While many small to medium businesses are starting to develop a presence on various social media platforms, many aren't too sure about new ways in which they can capitalize on this new technology.

 

Here is an overview of five common social media trends that small to medium businesses should be aware of.

 

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XP calls it a day. Are you prepared?

 

Description: Description: Windows_July30_AMicrosoft Windows is the most popular operating system (OS) used by businesses. Did you know that on April 8, 2014, Microsoft will be pulling support for XP? What this means is that businesses using Windows XP will be left without support - paid and free, and security updates. What this means for your company is a potential increase in IT infrastructure upkeep and an increase in security problems. Are you prepared for this?

 

April 2014 is rapidly approaching and it would be a good idea to prepare your organization for the end of XP. Here are four questions you can ask yourself in order to help you get your business ready, with our suggestion for the best way to go about upgrading.

 

 [ Read more ]

 

 

Your Data.  Your Network.  Our Responsibility

When you need help with your computers or computer network, I'm hopeful that you will consider calling:  INFO-TEK @ 816.914.8826.

 

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Volume 5, Number 8

 

 

INFO-TEK is celebrating their first DECADE!

Thank you for your support over the years!

 

“Building good relationships between people and their technology 365 days a year.”

 

 

COMMUNITY CALENDAR

 

Irish Music Awards

 

January 24, 2014 @ 3pm

 

Click here for more information

 

 

 

More about INFO-TEK

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Having Computer or Network Problems?

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NetManage

Stop waiting for your technology to break

When something goes wrong with your IT, everything grinds to a halt. With a standard break/fix service contract, you have to wait for something to break before your provider can fix it. That equation seems to make sense – even though it could easily result in hours of downtime. But what if you could keep your IT from breaking in the first place?

With NetManage services from INFO-TEK, you can expect:

·         Peace of mind – your systems are monitored 24/7

·         Less downtime – we identify and fix issues before they cause problems

·         Fewer disruptions –we provide most services remotely or overnight

·         Predictable budgeting – all-inclusive, all-you-can-use, flat-rate IT services that include hardware and software.

 

Call us today!

816-914-8826

 

 

“INFO-TEK manages your technology, so you can focus on your business!”

 

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Sincerely,

 

Brian Greenstreet

INFO-TEK, Enterprises, LLC

Your local IT service provider

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